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For big quantity friends:
If you buy big quantity, Please feel free to contact me. We will account the best price and best shipping cost for you.
1. We support Drop shipping and Wholesale.
2. We can send you the product pictures after your payment.
3. We could mark the package as a GIFT and claim a lower price for you.
4. We usually sell our products without the retailing package, please note it before buying.
5. If you need the original package, please pay for the extra part for the package !!
Attention For Russian Friends:
1. Please fill in your full name including your first name, middle name and last name when making the payment.:)
2. Please fill in your correct address including your Apartment No., Street, City, Region and country.
Otherwise your package would probably be returned!
Dear friend,if you have any problems,pls feel free to contact us instead of opening the dispute or leaving a negative feedback.
If you have any question on the payment, please feel free to contact us.
Shipping will be arranged within 1-3days after payment.
Shipping way we accept as follows:
1. It will take about 5-7 working days by DHL UPS TNT FEDEX EMS.
2. It will take about 15-30 days by China Post Air Mail .
E-mail Trade manager and Skype: Grace-qiumiaochun1
we will reply you within 12 hours
1. If anything makes you unsatisfied or angry, please contact us directly before leaving Feedback.
We will do our best to solve the problem until you satisfy.
2. If you satisfy with the item, please leave a positive feedback (5stars) for us. It is very important for us. Thank you very much!
Because of the angle and light, the real object may be slightly different from the picture.
(Hope you can understand us)
Please don`t leave any negative or neutral feedback or open any dispute without communication, we believe our communication will solve the problem for you, and it won`t let you down. You know any negative or neutral or dispute will hurt both sides, and won`t let the problem really be solved.
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Girl Kit (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.