SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Girl Kit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Atnāca laikā prece. Ļoti Labi sapakota. Strādā arī Labi. Esmu priecīga. UN, paldies par dāvaniņu. Iesaku.
Less than a month to Kiev. Looks good. Works. Recommend.
Cool thing! I like :)
There was a month, delivery by new mail, odorless, temperature adjustment, I'm happy
Very cool curling iron. take it not desirable Thank you❤& Middot;
I like this curling iron it works best good
Cool plait, came in about two weeks. Thin as I wanted. As a gift put an elastic band for hair, for which a special thank you.
Everything works well. Packed perfectly. Thank you for the gift
The same Thank you
Really a very fine thin curling iron.
Just mega plait! Excellent envy, convenient to use, reached very quickly. To the store special thanks for the gift
Temperature adjustable, perfect curls. Recommend to all this product!!!!
The plait came packed well, without a box. I liked the product very much, but it will not work or not, since the goods ordered with a plug for my sockets, and came with another, you need to buy an adapter now. The store put a gift rubber, very nice. When I can protest, I'll leave additional feedback.
Super: )) I liked it very much. Seller sent in time. He reached me early on delivery date. The right choice for fine curls. It heats up quickly, shapes quickly. Thank you very much
Very well packaged so as not to damage the item. It works perfectly. The store gave me a gift of a rubber hair. Very happy
Ordered on 28/4 received 14/5, it came well packaged and I received a gift, highly recommend store.
Test and approve superb loop and that heats in 2min chrono! I recommend the store by the speed of shipping and the packaging super well protect! Thank you
Class I'm happy
Works, packed well, a glove is available for hair as a gift. Later I will take a photo
It's a great curling iron! I took for 943r., I did not communicate with the store. Ordered 21.04, came the parcel 11.05., in a very dense blown package, in order to damage such-it is necessary to try) in the kit there is a glove, the temperature is adjustable, there is an indicator, it heats up quickly. The seller put an elastic band for hair as a gift, nice) immediately twisted, took pretty large strands, so it turned out slightly chaotic, if you take small ones, you can make a cool afro. I received such a result only with the help of a pipe for a cocktail, but it's 2 hours of winding and a night of restless sleep-brrr... In general, I recommend! Seller Thank you!